Job Description
About the role
We're looking for a Senior Community Specialist to lead and grow one of our largest merchant communities. This role sits at the intersection of community building, customer insights, brand reputation, and merchant success. You'll be responsible for creating meaningful experiences for entrepreneurs, fostering engagement, identifying opportunities and risks, and helping shape how thousands of merchants experience our brand. You'll work closely with Product, Support, Marketing, Education, and Leadership teams to ensure the voice of our merchants is heard and acted upon. This is a highly autonomous role for someone who can balance strategic thinking with hands-on execution.
Your daily tasks will include
Community Growth & Engagement
- Own the day-to-day management of a large online merchant community.
- Develop and execute engagement campaigns, events, and initiatives.
- Foster a welcoming, supportive, a...