Senior Collections Associate

HD Supply

📍 Jacksonville, FL, United States

Full-time other-general

Job Description

**Job Summary**

Responsible for contacting customers for the purpose of collecting outstanding accounts receivables on orders. Resolve customer billing problems and reduce accounts receivable delinquency.

**Major Tasks, Responsibilities, and Key Accountabilities**

+ Performs a wide variety of collection functions for larger or more complex accounts.
+ Ensures compliance with established guidelines, reviews and monitors credit sources, credit files, customer applications and delinquent accounts.
+ Receives payment and posts amount to customer's account.
+ Compiles and maintains basic credit information.
+ Maintains records on credit risks, delinquent accounts and incomplete files.
+ Ensures timely follow-up of open disputes is completed in accordance with service level.
+ Resolves internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms.

**Nature and Scope**

+ ...
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