Senior Client Services Manager

Overview

Manages a portfolio of clients, serving as a single point of contact while aligning internal resources to client goals, proactively identifying challenges, and delivering strategic service plans and data-driven insights. Leads client engagements and initiatives with minimal supervision, supports retention and profitability efforts, and drives effective communication, project execution, and cross-functional collaboration. How you'll make an impact May manage up to 25 dedicated clients, depending on complexity and/or client requirements. Book of business may cover multiple industries, but with focus in select industry (or industries). Serves as single point of contact for clients; highly responsive to requests and often identifies issues/challenges before client. Works with minimal supervision, and knows when to engage supervisor and/or peers throughout the company. Aligns self and external resources around client’s goals by understanding of what client is t...

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