Senior Client Services IT Technician

Robert Half

📍 Calgary, Alberta, Canada

Perm Computer Occupations

Job Description

THE ROLE:

We are seeking a Senior Client Services IT Technician to deliver exceptional technical support across client environments. This hands-on role focuses on troubleshooting complex issues, maintaining systems, and ensuring seamless IT operations while providing a high level of customer service.

Key responsibilities include:

  • Acting as the primary point of contact for user support (in-person, phone, and remote)
  • Diagnosing and resolving hardware, software, and network issues
  • Performing system maintenance, installations, and optimizations
  • Troubleshooting LAN/WAN connectivity and third-party systems
  • Following up with users to ensure successful issue resolution and satisfaction
  • Recommending tailored IT solutions based on client needs
  • Maintaining accurate ticketing and supporting billing documentation
  • WHY THIS ROLE?

    This is an exciting opportunity to join a growing, fast-paced organization ...

    Apply for this Position