Senior, Client Onboarding Specialist

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada's leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting‑edge technology.

A Strategic Role at the Heart of Logistic

Responsibilities

Team Leadership & Management

• Build, manage, and lead a small team of Client Onboarding Specialists, ensuring the team remains aligned with global client needs and operational objectives.
• Provide leadership, mentorship, and training to help team members develop and perform at their best, ensuring consistent, high‑quality client interactions.
• Foster a collaborative and high‑performance team culture that prioritizes client success, satisfaction, and operational efficiency.

Global Client Onboarding Support

• Oversee the successful execution of the onboarding process for clie...