Senior Business Analyst - GDC, Standards & Strategy

About the Role

The Senior Business Analyst – Global Delivery Center (GDC), Standards & Strategy plays a critical role in driving alignment, efficiency, and strategic maturity across MRI Software’s Global Support organization. This role focuses on analyzing core support processes, identifying gaps and inconsistencies, and partnering with Support Enablement, Delivery, and Regional Leadership to define and operationalize global standards.

The role blends analytical standards with strong communication and presentation skills, enabling leadership to make data-driven decisions and advance AI-driven strategies to improve support efficiency, customer self-service, and case outcomes.

What You Will Do

Global Standards & Process Analysis

• Analyze end-to-end support processes across regions to identify:
  • Gaps, inefficiencies, and inconsistencies
  • Opportunities for standardization and simplification
• D...