Senior backshift Customer Service Advisor (Permanent)
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Artech L.L.C.
📍 Bengaluru, Karnataka, India
Job Description
Job Title: International Customer Support (HR Backend support) Duration: Contract to hire depending on project need (6 months initially and may extend)
Location: Bangalore, Pune, Mumbai
Working Hours : Shift will be in any of United States of America time zones
Working days : Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)
Overall, Purpose of Job:
Provide high quality Tier 2 HR Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction
Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team
Strive and achieve SLA target and business outcome indicators defined by the client
Job Responsibilities / Authorities:
Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in t...
Location: Bangalore, Pune, Mumbai
Working Hours : Shift will be in any of United States of America time zones
Working days : Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)
Overall, Purpose of Job:
Provide high quality Tier 2 HR Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction
Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team
Strive and achieve SLA target and business outcome indicators defined by the client
Job Responsibilities / Authorities:
Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in t...