Job Description
Senior Associate OTC - ANZ- Pune
“Life Unlimited” At Smith+Nephew. We design and Manufacture technology that takes the limits off living.
The Associate OTC will be responsible for the delivery of effective and efficient Order to Cash processes as well as for following the designed control metrics as described in the S+N Finance Order to Cash taxonomy.
What will you be doing?
Contact customers to collect outstanding debt (phone, e-mail, visits). Ensure that payment terms are met and follow up of overdue amounts. Coordinate customer’s queries with the relevant departments for dispute resolution
Manage customer administration needs to help them pay the invoices (send account statement, dunning letter, provide invoice copy when required)
Allocate payments and reconcile customer accounts, negotiate payment plans with customers, own portfolio of low, medium and high complexity accounts, contribute to acc...