Senior Associate - HCM Client Support

Overview

We are seeking a dedicated and detail‑oriented HR System Support and Project Coordinator to ensure exceptional service and support for our HR systems and services.

Responsibilities

• Develop a deep understanding of customer needs, desires, and challenges related to HR systems.
• Provide expert guidance and support to clients concerning HR system and services.
• Handle and respond to client feedback, emails, and inquiries promptly and professionally.
• Collaborate with the IT team to address and resolve client issues efficiently.
• Record and document client feedback and system issues accurately.
• Maintain comprehensive records of all interactions and resolutions.
• Coordinate closely with the IT team to plan and initiate HR system projects with clients.
• Develop and manage project timelines to ensure alignment with internal and client requirements.
• Document all system requirements and...