Job Description
Senior Assistance Coordinator
We’re growing our APAC Medical Assistance team and looking for Senior Assistance Coordinators to join us in Melbourne, Australia. This is an exciting opportunity to be part of a fast-paced, supportive team and you’ll help shape a brand-new team from the ground up.
Reporting to the Operations Manager – Medical Assistance, you’ll play a key role in delivering calm, confident and customer-focused support to travellers who need help when it matters most. You’ll bring together problem-solving, empathy and quick thinking to coordinate medical and travel assistance solutions.
As a Senior Assistance Coordinator, you’ll be a go-to person for the team: providing first-line support, guiding escalations, spotting potential issues early and stepping in as shift lead or deputy when needed. It’s a great role for someone who enjoys variety, pace and making a real difference every day.
You’ll thrive in this role if you: