Job Description
Lead innovative Amazon Connect solutions as a Senior Solution Architect at Bell. Your expertise in CCaaS transformations and cloud infrastructure will drive modern customer experiences.
As a key member of the Solution Delivery team, you'll be responsible for architectural design and deployment of Amazon Connect solutions. This role demands deep knowledge of AWS services and integration capabilities. Your leadership will ensure smooth migrations from legacy systems while optimizing workflows and maintaining compliance standards.
Key Responsibilities:
• Design scalable and secure Amazon Connect solutions
• Oversee external partners and maintain architectural quality
• Create integrations with AWS services and enterprise systems
• Lead implementation of AI technologies for enhanced customer interaction
• Manage migration strategies from legacy environments
Requirements:
• 7+ years in enterprise IT architecture
• 3+ years in cloud-based contact center solution...
As a key member of the Solution Delivery team, you'll be responsible for architectural design and deployment of Amazon Connect solutions. This role demands deep knowledge of AWS services and integration capabilities. Your leadership will ensure smooth migrations from legacy systems while optimizing workflows and maintaining compliance standards.
Key Responsibilities:
• Design scalable and secure Amazon Connect solutions
• Oversee external partners and maintain architectural quality
• Create integrations with AWS services and enterprise systems
• Lead implementation of AI technologies for enhanced customer interaction
• Manage migration strategies from legacy environments
Requirements:
• 7+ years in enterprise IT architecture
• 3+ years in cloud-based contact center solution...