Senior Application Support Manager Role
R
Royal Bank of Canada
📍 vancouver, metro vancouver regional district, Canada
Job Description
Lead production support activities for finance applications with a focus on incident management and automation. Leverage your experience to enhance operational excellence and AI integration.
As a Senior Application Support Manager, you will oversee 24/7 production support across global teams. Your expertise in managing incidents and troubleshooting will drive improvements in application reliability. You will be pivotal in mentoring teams towards an SRE mindset while ensuring compliance with regulatory requirements.
Key Responsibilities:
• Ensure SLAs are met and application health is monitored
• Manage Level 2 and Level 3 global support teams
• Lead disaster recovery drills and document findings
• Implement monitoring frameworks for real-time anomaly detection
• Drive automation initiatives for support lifecycle efficiency
Requirements:
• 7+ years in application support management
• Experience with distrib...
As a Senior Application Support Manager, you will oversee 24/7 production support across global teams. Your expertise in managing incidents and troubleshooting will drive improvements in application reliability. You will be pivotal in mentoring teams towards an SRE mindset while ensuring compliance with regulatory requirements.
Key Responsibilities:
• Ensure SLAs are met and application health is monitored
• Manage Level 2 and Level 3 global support teams
• Lead disaster recovery drills and document findings
• Implement monitoring frameworks for real-time anomaly detection
• Drive automation initiatives for support lifecycle efficiency
Requirements:
• 7+ years in application support management
• Experience with distrib...