Senior Analyst Escalations, Customer Care
Western Union
📍 Santa Ana, San José Province, Costa Rica
Job Description
Senior Analyst Escalations, Customer Care – Santa Ana, Costa Rica
Are you ready to join an advanced team that customers and internal areas and partners depend on to provide a great Agent Experience? Are you ready to unleash your potential in a global company that moves money for the better? Join Western Union as a Senior Analyst Escalations, Customer Care.
Western Union powers your pursuit.
We are looking for someone who would be part of the Digital Review Team as an Associate, Digital Review Team Analyst responsible for analyzing digital transactions in the Western Union.
Role Responsibilities
Handle the second level of escalations (call and email) and product related uptraining.
Communicate with clarity with Agents, Sales Account Managers representative, Internal Department and Partners via phone or email.
Connect with different departments to find solutions to complex scenarios.
Re...