Senior analyst - client support, axiomsl, fintech

Support Analyst – Client Support (Axiom SL)

Reporting to the Client Support Manager, the Support Analyst will ensure clients receive reliable, high‑quality support for Nasdaq’s Axiom SL regulatory reporting solutions. The role requires a proactive, analytical mindset and strong client‑focus, working across global teams in a fast‑paced fintech environment.

Responsibilities Provide first‑line, expert functional support for Axiom SL products, resolving client issues efficiently via case management tools, email, and virtual meetings. Investigate, reproduce, and analyze client‑reported issues, delivering workarounds or collaborating with development teams for permanent fixes. Act as the primary point of contact for client issue resolution, working closely with Customer Success, Product, and Delivery teams to share insights and drive improvements. Manage ongoing communication with clients, providing clear updates and ensuring timely resolution aligned with client expectations. Build...

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