Senior AI/ML Voice Natural Language Processing Analyst
W
Wells Fargo
📍 CHARLOTTE, NC, United States
Job Description
**About this role:**
Wells Fargo is seeking a Senior Artificial Intelligence Solutions Consultant to support the implementation and optimization of AI-driven customer experience solutions as part of our migration to a new Contact Center as a Service (CCaaS) platform. This consultant will drive and deliver on business to deliver AI-enabled solutions which solve business challenges. This role will ensure the training, performance, and successful deployment of Natural Language Processing (NLP) models.
**In this role, you will:**
+ Analyze conversational data to identify gaps, improve NLP accuracy, and enhance customer experience.
+ Monitor and report on AI model performance, including precision, recall, and customer satisfaction metrics.
+ Support the design and testing of scalable machine learning solutions aligned with business goals.
+ Provide feedback and insights to improve AI training programs and user adoption.
+ Lead cross functional teams to...
Wells Fargo is seeking a Senior Artificial Intelligence Solutions Consultant to support the implementation and optimization of AI-driven customer experience solutions as part of our migration to a new Contact Center as a Service (CCaaS) platform. This consultant will drive and deliver on business to deliver AI-enabled solutions which solve business challenges. This role will ensure the training, performance, and successful deployment of Natural Language Processing (NLP) models.
**In this role, you will:**
+ Analyze conversational data to identify gaps, improve NLP accuracy, and enhance customer experience.
+ Monitor and report on AI model performance, including precision, recall, and customer satisfaction metrics.
+ Support the design and testing of scalable machine learning solutions aligned with business goals.
+ Provide feedback and insights to improve AI training programs and user adoption.
+ Lead cross functional teams to...