Senior Advisor, Service Delivery

About The Role

Senior Adviser Service Delivery responsible for supporting end‑to‑end service delivery, demand management, and portfolio governance. Serve as a trusted interface between business stakeholders and IS&T.

Location: Kitimat, BC – permanent, full‑time, no fly‑in‑fly‑out. Relocation assistance available.

Responsibilities

• Act as subject matter expert across service delivery, demand shaping and portfolio governance
• Support stakeholder engagement by providing clear, timely updates and insight on service performance
• Compile, analyze and report operational and portfolio data to support decision‑making
• Support demand and portfolio management activities, ensuring initiatives are visible, prioritised and aligned
• Assist with service management routines, including KPIs, dashboards, service reviews and OKR tracking
• Support knowledge transfer between planning teams, business units and vendors...