The Role
The role is for an Senior Account Manager in Health & Benefits practice. You will be an integral part of a team to manage
the assigned client portfolio in providing quality service, professional advice & support across all our benefits solution.
Performance Objectives:
Excellence
Lead client relationships of the assigned portfolio from a Health & Benefits perspectiveEstablish a trusted advisor role with clients and provide the best possible service in relation to the insured employee benefits, or the broader benefits programProvide timely responses to client inquiries, consistent with service and quality standardsManage all customer feedback ensuring every case is resolved and closedCoordinate internal resources in addressing client needsPlan and organize work so that client specific Service Level Agreement objectives are metFollow through all required processes to meet compli...