Job Description
CLIENT MANAGEMENT & RELATIONSHIP MANAGEMENT: maintains and grows client relationships through trust, responsiveness, and understanding
- Manages daily communication with clients independently on assigned projects.
- Proactively identifies client needs and potential issues before they escape.
- Prepares and presents contact reports, timelines, and meeting notes confidently.
- Begins advising clients with data, rationale, or creative recommendations (with guidance from seniors).
Outcomes
- Recognised as a dependable day‑to‑day contact.
- Feedback and approvals are handled promptly and efficiently.
- Relationships strengthen through consistent follow‑through and professionalism.
PROJECT MANAGEMENT: oversees the execution and delivery of projects
- Leads internal briefings with other departments.
- Prepares project timelines and cost estimates accurately.