Job Description
We are looking for a proactive and customer-focused individual who can support frontline teams, maintain service standards, ensure compliance with contractual requirements, and build strong relationships with customers, colleagues and internal stakeholders.
Key Responsibilities
Support account management teams to deliver best-in-class service and performance across KAN accounts. Work collaboratively with the OSC job management team to ensure delivery meets contractual SLA and KPI requirements. Support and guide Placemakers to achieve contract-specific service levels. Conduct planned visits with each Placemaker, ensuring every individual is visited at least every six weeks. Assist the Sector Manager with recruitment and vetting activities, ensuring compliance requirements are met and vacancies are filled within 48 hours. Ensure Placemakers follow company procedures, systems, client...