Job Description
Job Description
Provides user support and customer service on government customer computer applications and platforms. Troubleshoots problems and advises on the appropriate action. Answers calls and creates tickets for user issues and requests. Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to supervisor and/or technical lead. Tracks all issues to closure.
- Configures and supports (remotely) desktop computers, laptop computers, handheld devices, printers, monitors, portable data storage devices, and other general peripherals.
- Configures IT devices for secure operation, including installation of software, security and software updates, and other configurations remotely as required.
- Diagnoses hardware and software failures, communicates the remediation plans to users, and provide status updates.
- Provides remote software support for users of customer-provided applications (as identified by the task), including basic to advanced s...
Provides user support and customer service on government customer computer applications and platforms. Troubleshoots problems and advises on the appropriate action. Answers calls and creates tickets for user issues and requests. Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to supervisor and/or technical lead. Tracks all issues to closure.
- Configures and supports (remotely) desktop computers, laptop computers, handheld devices, printers, monitors, portable data storage devices, and other general peripherals.
- Configures IT devices for secure operation, including installation of software, security and software updates, and other configurations remotely as required.
- Diagnoses hardware and software failures, communicates the remediation plans to users, and provide status updates.
- Provides remote software support for users of customer-provided applications (as identified by the task), including basic to advanced s...