Search Evaluator (Xico)

Job Title: L1 Search Evaluator
Location: Mexico City/Monterrey/Guadalajara (Onsite, 5 days/week)
Job Type: FTE
Role Overview
L1 Search Evaluators are the frontline specialists responsible for assessing search quality and investigating user feedback to improve Client's algorithms and search products.
Key Responsibilities
Search Quality Assessment: Review and categorize bad cases to help search products and algorithms improve.
User Feedback Investigation: Analyze user search requirements through data and direct feedback.
Optimization & Risk: Provide suggestions for search result improvements and identify potential trust and safety risks.
Policy Application: Read and apply 20-page long policies to daily evaluation tasks.
Required Qualifications
1+ years of experience in conducting evaluations or data labeling.
High English Proficiency (Reading, Writing, and Speaking).
Proven ability to navigate, troubleshoot, and maximize the utility ...