Job Description
Aston Carter is hiring a Scheduler!
Job Description
This role focuses on coordinating and scheduling customer appointments to ensure a smooth handoff between the contact center and the in-home technician team. You will handle inbound and outbound calls, create and manage appointments in Oracle, and help improve service levels, appointment completion, and overall customer experience.
Responsibilities
+ Answer inbound calls from customers and technicians, providing clear and accurate information about scheduled or pending appointments.
+ Call customers to schedule appointments for the in-home technician team based on claims created by the contact center.
+ Create and manage appointments in Oracle, assigning them to technicians according to territory, skillset, and availability.
+ Confirm customer service addresses, phone numbers, and all necessary details to ensure technicians can successfully complete appointments.
+ Contact customer...
Job Description
This role focuses on coordinating and scheduling customer appointments to ensure a smooth handoff between the contact center and the in-home technician team. You will handle inbound and outbound calls, create and manage appointments in Oracle, and help improve service levels, appointment completion, and overall customer experience.
Responsibilities
+ Answer inbound calls from customers and technicians, providing clear and accurate information about scheduled or pending appointments.
+ Call customers to schedule appointments for the in-home technician team based on claims created by the contact center.
+ Create and manage appointments in Oracle, assigning them to technicians according to territory, skillset, and availability.
+ Confirm customer service addresses, phone numbers, and all necessary details to ensure technicians can successfully complete appointments.
+ Contact customer...