Job Description
**Essential Job Functions**:- ** Team Management**: Supervise a team of managers, overseeing new manager hires and internal promotions, ensuring a well-distributed workload.Lead and mentor the team, fostering a culture of collaboration, innovation, and excellence.
- ** Client Engagement**: Act as the ultimate point of contact for internal and external clients, managing escalations, and fostering strong client relationships to ensure long-term satisfaction and service alignment.
- ** Service Delivery Oversight**: Oversee project deliveries across the Americas and Europe regions, ensuring successful execution, quality assurance, and customer satisfaction.Implement strategies to optimize service delivery, ensuring adherence to SLAs and ISO certification requirements.
- ** Performance Metrics**: Monitor KPIs, manage budgets, and provide regular reports to senior management, ensuring financial health and alignment with business goals.
- ** Strategic Growth**: Drive initia...