Job Description
Position Objective
- Act as a key liaison between Business and IT, responsible for capturing, analyzing, documenting and managing IT
- application requests from business users.
- Act as first‑level (L1) support for application‑related incidents and service requests managed through ServiceNow
- ensuring timely resolution and effective communication with business users across regions.
- Ensures that proposed solutions are aligned with business strategies, comply with global IT standards, architecture
- & governance and follow best IT practices to deliver scalable, secure and value‑driven outcomes.
Position Objective
- Act as a key liaison between Business and IT, responsible for capturing, analyzing, documenting and managing IT
- application requests from business users.
- Act as first‑level (L1) support for application‑related incidents and service requests managed through ServiceNo...