Salesforce Service Cloud Domain Lead

Trimble in Mexicali seeks a seasoned Domain Strategy & Roadmap Owner for the Salesforce Support Center. You will own the end-to-end roadmap, align strategy with CSAT, SLA and business KPIs, and define outcomes for service efficiency and customer satisfaction.

You will collaborate with Customer Support, Operations, Product, and Business stakeholders across time zones, coordinate with Salesforce delivery, data, and AI teams, and govern epics, processes, and documentation to ensure scalable service