Job Description
Job Title: Salesforce Support EngineerLocation: Remote, MexicoOverviewWe are seeking a hands-on Salesforce Support Engineer with strong production support experience to join our ITES support team.The ideal candidate will have extensive experience in Salesforce administration, development, and support, with a proven ability to manage SLA-driven environments and on-call responsibilities.Key DetailsExperience: 8–9+ years in IT, including 4+ years of Salesforce experience and 3+ years in support projectsGrade: G6 or higher (or upper range of G5)Employment Type: Full-timeShift Timing: 8 AM – 4 PM CST / 9 AM – 5 PM CST / 10 AM – 6 PM CST (flexible)On-call: Required as per project needsKey ResponsibilitiesOwn and manage L2/L3 Salesforce incidents and service requests while meeting SLA targetsPerform triage, issue reproduction, root cause analysis (RCA), and implement fixes or workaroundsDebug and troubleshoot Apex, Triggers, Flows, Visualforce, LWC/Aura, and integrationsExecute hotfix depl...