Salesforce Administrator and Support Specialist

Tata Consultancy Services

📍 toronto, on, Canada

Full-time Management & Operations

Job Description

Step into a rewarding role with Tata Consultancy Services as a Salesforce Administrator and Support Specialist. This role encompasses Salesforce administration, incident management, and performance optimization.

As part of this dynamic team, you will manage the end-to-end process of production incidents, support deployment activities, and ensure the functionality of Salesforce environments. Your hands-on experience with Salesforce customization and integration is vital for driving business success.

Key Responsibilities:
• Manage ticket triage, escalation, and resolutions for incidents
• Support configuration changes and production releases
• Validate system stability and functionality post-deployment
• Customize Salesforce objects and administer users
• Perform health checks to optimize system performance

Requirements:
• Strong experience with Salesforce development and administration
• Familiarity with nC...
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