Salesforce Admin with Agentforce Chatbot

Overview

Salesforce Admin with Agentforce Chatbot — 12 Month contract initially. Based: Max 3 days per week onsite in London. Rate - £500 - £625 pay p/d via Umbrella.

Responsibilities

• Configure and maintain Salesforce (primarily Service Cloud and digital channels (Web and App)).
• Support the setup and configuration of Agentforce, including configuring business logic via omniflow, maintaining/monitoring/optimising Agentforce Agents.
• Assist with BA teams on implementing chatbot to both website and mobile app (critical path).
• Ensure the chatbot connects properly into FAQ (AEM) articles and customer support journeys.
• Assist with testing, troubleshooting, and product optimisation.

Key Skills & Experience

• Core Salesforce Skills: Strong Salesforce Administration experience (3+ years recommended).
• Hands on knowledge of Service Cloud, case management, digital engagement, and autom...