Sales Support Analyst 1

Responsibilities

• Perform core and general order fulfillment tasks, including entering orders for Lexis Nexis products.
• Provide professional communication with internal and external customers.
• Assist with processing orders from initial review to invoicing.
• Conduct order review, account creation, and order processing in accordance with established business rules.
• Maintain existing reports and deliver simple reports based on the federal government segment requirements.
• Utilize MS Word, MS Excel (formatting, formulas, pivot tables, shortcuts) and MS Access.
• Translate strategic plans, sales organization and territory designs into physical account assignments and other dependent systems/processes.
• Generate reports using SQL/DBeaver and recommend improvements to enhance customer experience.
• Understand how reports flow into various systems and how different tools/systems impact account assignments.
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