Sales Operations Specialist

Mission of Role: Supports management of the ICON Sales and Marketing operation. Responsible for administration and support of ICON’s Zoho CRM database. Executes mass communications including email, automation, and integrated marketing campaigns for automated lead generation and scoring programs.

Location: Tampa FL or Vacaville CA(Preferred) – Remote (Potential) 

Primary Areas of Responsibilities: 

1. Administrator for Zoho CRM database including user setup, profiles and roles, plus customization for objects, fields, record types, page layouts, validations and user permissions/privileges

2. Manage the vendor relationships – understand new releases, how they might impact our implementation, if problems are being addressed according to the service level agreement…

3. Working closely with Sales and Marketing teams, oversee demand generation analytics and reporting

4. Create and manage complex workflo...