Job Description
We are recruiting for a Sales Operations Manager to lead sales support, customer support, order management, and sales operations functions for a growing technical products organization. This is an onsite role based in Richfield, OH, with close collaboration across Sales, Finance, Product, Marketing, IT, and executive leadership.
Responsibilities
Lead and develop Sales Support, Customer Support, Order Management, and related operations teams
Manage daily workflow, team coverage, reporting priorities, and department performance expectations
Track KPIs, call center activity, sales support metrics, and operational performance data
Oversee business systems including CPQ, CRM, customer support, and sales operations tools
Partner with Finance on revenue forecasts, expense planning, sales compensation, and quarterly reporting