Sales & Merchant Support Team Lead

Team and Position Summary

The Sales & Merchant Support Team Lead works closely with and reports to the Sales & Merchant Support Team in Singapore. The incumbent will lead and manage the team in Malaysia to achieve his/her personal and team KPI through effective management with the goal of ensuring merchant satisfaction.

The Sales & Merchant Support Team Lead will also refine processes and improve the service level agreement by ensuring all requests are attended and resolved within the stipulated timeline

Key Responsibilities

Team Management

• Understand all the processes for the team & allocate assigned tasks to the team accordingly
• Conduct regular team meeting and coaching session, to provide necessary assistant if required
• Ensure all the requests from internal stakeholders & external merchants are handled promptly
• Track the work in progress status for tasks assigned to the team
• Generate performan...