Job Description
Ensure candidates have strong communication skills, customer interaction
experience, and minimum SailPoint ISC functional knowledge.
a. Communication Skills (Mandatory)
- Ability to clearly explain technical concepts in simple,
- customer-friendly language
- Comfortable participating in and leading customer calls
- Structured communication approach (problem → analysis → solution)
- Clear written communication (emails, chat responses)
- Asks clarifying questions and avoids assumptions
b. Customer Interaction Experience (Mandatory)
- Direct customer-facing experience (calls, demos, troubleshooting, KT sessions)
- Experience handling customer queries independently or with
- minimal support
- Understanding of customer expectations around clarity,
- timelines, and ownership
c. SailPoint ISC Functional Knowledge
- Basic understanding of SailPoin...