SaaS Support Pro — Troubleshooter & Trusted Advisor

Helpware is seeking a Customer Support Specialist to enhance business communication and empower customers through expert support. In this role, you will resolve technical issues, respond to customer inquiries, and maintain high service standards using Salesforce Service Cloud.

The ideal candidate will demonstrate a positive attitude, strong communication skills, and reside in Guadalajara's Metropolitan zone. Familiarity with ticketing environments like Jira is preferred. Join Helpware to make a direct impact on customer satisfaction!