RR-0341974 - Sr Analyst II Infrastructure Services

DXC Technology

📍 bengaluru, karnataka, India

Full-time Other-General

Job Description

Job Description:  
Key Responsibilities  
Act as the first point of contact (L1 support)  for all IT-related incidents and service requests via calls, emails, chat, or ticketing tools. 
Log, classify, and prioritize incidents accurately in tools such as ServiceNow (SNOW)  or equivalent. 
Provide initial diagnosis and resolution  for common IT issues (hardware, software, network, access-related). 
Ensure adherence to SLA/OLA targets , including response and resolution timelines. 
Perform ticket triaging, routing, and escalation  to L2/L3 teams where required. 
Follow up with users to ensure issue resolution and customer satisfaction . 
Maintain clear and professional communication with end-users  throughout the ticket lifecycle. 
Document troubleshooting steps, resolutions, and maintain updated knowledge base articles . 
Support user ac...
        

Apply for this Position

Job Details

Location bengaluru, karnataka

Job Type Full-time

Category Other-General

Posted June 01, 2026

Deadline July 11, 2026