Royal Service Manager at Fairmont Banff

Elevate guest experiences as the Royal Service Manager at Fairmont Banff Springs. Lead a dynamic team in a luxury hospitality environment focused on service excellence and operational efficiency. As part of the Front Office leadership team, you will mentor the Royal Service/Switchboard team, champion guest satisfaction initiatives, and drive continuous improvement through data analysis.

Key Responsibilities:

• Lead and develop the Royal Service/Switchboard team
• Analyze guest feedback for service improvements
• Manage scheduling and daily operational efficiency
• Resolve guest concerns and ensure follow-up
• Foster teamwork and engagement in daily operations

Requirements:

• Hotel Management Diploma is an asset
• Proven leadership experience in hospitality
• Strong knowledge of Opera Cloud, Royal Service Manager, and Microsoft Office
• Exceptional communication and interpersonal skills <...