Route Performance Manager - Valley Metro

The Route Performance Manager (RPM) exercises independent judgment to address service disruptions, operational challenges, safety concerns, and customer service issues affecting route performance. The position supervises and directs bus operators in the field, providing coaching, performance management, and corrective action when necessary to ensure safe, reliable, and customer-focused transit service. This position spends the majority of time in the field monitoring operations, interacting with operators, and responding to operational issues to ensure service reliability and performance expectations are met.

Minimum Requirements: