Job Description
Job Description
- Oversee daily room assignments, ensuring guest preferences (room type, view, special requests) are met while balancing operational needs and maximizing occupancy.
- Coordinate with Front Office, Guest Relations, and Reservations teams to manage VIPs, loyalty upgrades, and upsell opportunities.
- Collaborate with Housekeeping to track room status, prioritize cleaning, and ensure timely check-ins.
- Monitor room availability and work with Revenue and Front Office to optimize occupancy, including handling walk-ins and last-minute changes.
- Fulfill guest requests for connecting rooms, bed types, and amenities; manage room changes efficiently with minimal disruption.
- Prepare room assignments in advance, reviewing daily arrivals and prioritizing VIPs, loyalty members, and suite bookings.
- Handle emergency room relocations and maintenance-related reassignments, ensuring guest communication and alternative ar...