Perform detailed analysis of high-risk add funds, purchases, and money movement via real-time queues, resolving Fraud Alerts promptly to mitigate potential revenue losses and customer harm resolving Fraud Alerts promptly to mitigate potential revenue losses and customer harm.
Support customer inquiries escalated from Customer Service Representatives
Maintain performance standards to ensure efficiencies and accurate decision-making.
Determine existing fraud trends by analysing accounts and transaction patterns, and share feedback on observations. Recommend best practices based on changing patterns and trends.
Identify fraud rules and system improvements to mitigate loss and increase department efficiency while ensuring a positive customer experience.
Respond to banking partner inquiries regarding suspicious card activity as needed, and interact with external customers to validate inform...