Rider Operator Shift Supervisor

Our client, a leader in autonomous vehicle technology, is seeking a Rider Operations Shift Supervisor to join their team. As a Rider Operations Shift Supervisor, you will be part of the Rider Operations Department supporting the Rider Operations team and Fleet Operations leadership. The ideal candidate will have strong leadership skills, excellent communication, and a proactive, customer-focused mindset, which will align successfully in the organization.

Job Title: Rider Operations Shift Supervisor
Location: Foster City, CA
Pay Range: $37.00/hour

What's the Job?

+ Supervise and support Rider Operations team members handling asynchronous customer communications via chat and email.
+ Mentor, coach, and provide real-time guidance to operators while ensuring adherence to workflows and service standards.
+ Handle escalated customer issues, service reports, and operational incidents while maintaining a safety-first culture.
+ Partner with leadership ...

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