Revenues and Benefits Assessors - 12months FTC

Job Description

Working within the busy area of the Revenues & Benefits department you will be involved in processing of all Housing / Council tax changes, RTI cases and new claims following the procedures given and working to KPI’s with excellent accuracy at all times.

Main Responsibilities
• To deal directly with customers of the service via letter, email and telephone to ensure delivery against the service contractual requirements affording excellent customer service at all times.

• Meet the standards or deadlines required whilst performing all duties with Minimum support

• Complete high levels of workload consistently in line the Right Time Indicator, The Right Benefit Indicator and Subsidy regulations

• Coaching and mentoring junior staff/Colleagues

• Shares best practice with colleagues and lead update sessions to wider team

• Keeps own knowledge up to date through use of publications, briefing notes ...