Job Description
- At least 3 years of operational experience
- Able to read stock labels
- Ability to check stock and documentation
- Ability to identify discrepancies in terms of product condition and quantity
- Ability to pick up and move stock
Responsibilities
- Ensure that the Standard Operating Procedures are known, understood and maintained to ensure that the returns procedures are carried out correctly
- Understand and know how to make use of the various systems in the business
- Carry out investigations where required for discrepancies of documentation and products
- Communicate issues with the customer where necessary
- Resolve all queries within 24 hours
- Escalate all queries which cannot be resolved to the respective Manager
- Ensure that the WIP report is managed and maintained on a daily basis
- Ensure that control of all documentation is maintained at all times and all filing ...