The successful candidate in this role will effectively lead and motivate the client retention team to ensure performance targets are achieved in line with Old Mutual Ghana’s strategy, business plan, values and culture. The incumbent is individually accountable for achieving results through own efforts and efforts of othersDuties
Provide telephonic and face to face service to customers and intermediaries.Implement plans that will contribute to maximum client satisfaction and ensure continued profitability and business growth.Actively manage and report on the achievement of business unit targetsAdheres to business, process and compliance rules.Develops, coaches and manages performance of staff.Demonstrate an excellent knowledge of the business product offerings, campaigns, rules and conditions in order to recommend the right solution to customers.Perform proactive activities designed to ret...