Retail Operations Coordinator

Responsibilities

• Act as the primary helpdesk for store opening and COO operational support
• Log, triage, resolve or escape queries through support channels
• Support stores during readiness, opening, and stabilisation phases
• Assist Operators and Store Leadership with systems, processes, and operational readiness
• Maintain accurate records of issues, actions, and outcomes
• Identify recurring issues and contribute to continuous improvement
• Coordinate with internal teams to deliver consistent operational support
• Support refurbishment and change initiatives across the network

Requirements

• 2–4 years’ experience in retail operations, store support, or coordination roles
• Experience supporting store openings, refurbishments, or transitions
• Strong understanding of grocery or multi-site retail operations
• Experience working with systems (SAP or simil...