Retail Learning Manager | ANZ Market

Tiffany & Co.

📍 Australia, New South Wales, Australia

Regular Full-time Top Executives

Job Description

Responsibilities
Deliver in-the-moment, performance-based coaching to Client Advisors and Team Managers on the sales floor
Drive performance against key metrics including sales, AUR, conversion, Mystery Shopping, Net Promoter Scores, and clienteling
Lead, develop, and inspire a team of Retail Learning Coaches to implement training programs consistently across stores
Partner with Store Directors and Team Managers to develop 30-60-90 day coaching plans for identified performers
Ensure training programs translate into consistent, daily in-store behaviours through effective learning sustainment strategies
Identify and deliver targeted skill-building exercises and workshops tailored to store and individual needs
Drive adoption of the Tiffany Wonder eLearning platform and assess post-training application
Champion the onboarding of new Client Advisors, ensuring alignment with Tiffany & Co. client experience and selling expecta...
        

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Job Details

Location Australia, New South Wales

Job Type Regular Full-time

Category Top Executives

Posted July 16, 2026

Deadline August 25, 2026