Retail Experience Director at Indigo

Indigo-Books-

📍 toronto, on, Canada

Full-time Other-General

Job Description

Join Indigo as the Retail Experience Director, where your leadership will redefine customer interaction throughout our stores. Spearhead communication strategies to enhance the shopping experience for all visitors.

This full-time role requires a dynamic leader in the Retail Operations department with over a decade of experience in people management and retail communications. You will leverage best practices to improve customer journey and team effectiveness across locations. Your contributions will directly influence employee engagement and customer satisfaction metrics.

Key Responsibilities: • Create effective communication frameworks and tools • Anticipate evolving customer and employee needs • Ensure clarity across communication channels • Drive store acceptance of retail communication tools • Lead development of significant internal events

Requirements: • 10+ years of leadership experience • Background in retail operations preferred • Excellent communicat...
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