Job Description
Job Description
Host/Hostess
Accountable for creating a welcoming environment by greeting and seating guests in a prompt and friendly manner. Responsible for taking reservations and answering questions.
Responsibilities:
- Make a great first impression with every guest. Greet guests in a friendly, genuine way.
- Answer the phone with a friendly tone, take reservations and answer questions in a timely manner.
- Use reservation system and seating chart according to IPIC policies.
- Demonstrate mastery of the food and beverage menu; respond to questions about menu items and drink options.
- Exhibit the ability to engage with multiple guests, prioritizing interactions and providing outstanding service.
- Use hospitable farewell techniques to say goodbye/thank you to every guest.
- Take initiative to complete housekeeping duties including sweeping and mopping floors, removing trash, a...