Job Description
We are looking for an experienced IVR Developer to join our team supporting a leading banking client. The ideal candidate will have strong experience developing DTMF IVR applications using Cisco CVP and Java, along with expertise in backend integrations and contact center technologies.
Responsibilities
- Design, develop, and maintain DTMF IVR applications using Cisco CVP and Cisco Call Studio.
- Develop Java-based custom elements and integrate with backend systems using REST APIs, OAuth2, and XML Web Services.
- Deploy and support applications on Apache Tomcat.
- Integrate IVR applications with Cisco UCCE/ICM routing scripts.
- Configure DNIS, CTI Variables, Skill Group Queuing, and Cisco Finesse Agent Desktop integration.
- Develop customer self-service IVR solutions.
- Perform IVR testing and validation using Cyara.
- Troubleshoot production issues and collaborate with cross-funct...