Resource Sharing Library Specialist (Access Services) - #Staff
J
Johns Hopkins University
📍 Baltimore, MD, United States
Job Description
Under general supervision, we are seeking a **_Resource Sharing Library Specialist_** who will manage more advanced tasks and non-standard workflows for access services. This position requires analysis of patron needs and should recommend service improvements and/or service troubleshooting support that meet those needs.
**Specific Duties & Responsibilities**
+ Working collaboratively with the Service Desk Student Supervisor, assists with the coordination of student workers providing support for assignments and training.
+ Resolves issues related to missing, damaged, and overdue items to maintain positive relationships with our patrons and other libraries.
+ Inventories supplies, equipment, and works with other library staff to submit order requests.
+ Assist library staff & patrons with routine and non-routine questions and assess when to refer non-routine questions to the appropriate colleague.
+ Support a wide range of services with ...
**Specific Duties & Responsibilities**
+ Working collaboratively with the Service Desk Student Supervisor, assists with the coordination of student workers providing support for assignments and training.
+ Resolves issues related to missing, damaged, and overdue items to maintain positive relationships with our patrons and other libraries.
+ Inventories supplies, equipment, and works with other library staff to submit order requests.
+ Assist library staff & patrons with routine and non-routine questions and assess when to refer non-routine questions to the appropriate colleague.
+ Support a wide range of services with ...