Residential Support Representative 1-Bilingual (French/English)
Schlage Lock Company LLC
📍 Canada, Ontario, Canada
Job Description
Creating Peace of Mind by Pioneering Safety and Security
This position will interact with externalcustomers,via emailand phoneto providesuperiorlevel of customerservice. This position willalso work closely withvarious internaldepartmentsincludingsales, operations,marketing,ITandfinancetodelivera positivecustomer experience while meeting ourcorporate goals.
Essential Responsibilities
Communicate directly with customers via phoneor emailtoidentifyand resolve a wide variety of issues and inquiriesregardingproduct availability,order fulfillment,change orders,programs,pricing,andpolicies.
Investigate,document,and administer product warranty programs including credits,replacementsand return material authorizations.
Enterandmodifycustomer ordersinthe business operating systeminan accurateandtimelymanner.
Adviseonbasic product applicationand functionality.
Work with inte...